1. Shop be-be and create with the website address bycitworzyc.pl is an on-line shop run by Be&Create Magdalena Szczepańska, ul. Jagienki 8/22, 04-967 Warsaw, Tax Identification Number (NIP): 952-19-35-956 REGON 145892836 hereinafter referred to as the Seller.
  2. All products are new, free from any defects, manufactured by hand, often in single copies.
  3. In order to place an order, you need to add the selected product “add to cart” by clicking on the icon. The product is now in the customer’s shopping cart. Then, when you have finished shopping, select “proceed to checkout” and fill in the fields with the data necessary to complete the transaction. After choosing the form of payment and shipping, you should send the order.
  4. When ordering slippers, it is possible to prepare a pair in the selected size and color. In order to do so, please send a size inquiry via the contact form available after clicking the “contact” option in the upper right corner. In your message, please give the name of the chosen design and the size, preferably with the length of your foot given in centimetres.
  5. Orders are shipped approximately 2-3 business days after receiving payment from the Buyer. Through the Polish Post with a priority registered letter or a priority parcel and through Inpost parcel machines.
  6. The customer can pay for the ordered goods by bank transfer to the specified account of the Seller or through PayU payment service.
  7. The buyer can also pick up the ordered products in the stationary shop on ul. Solec 30 in Warsaw, during shop opening hours. You should then select the option of personal collection in the shipping options. In this case, payment for the order can be made on delivery.
  8. On Buyer’s request it is possible to issue VAT invoice for the purchased products. To this end, when placing an order, you should put information about the desire to receive such a document in the field “comments to the order” and enter the data for the invoice.
  9. Seller shall ensure that personal data provided on the order form in the Seller’s online store, are collected and processed in accordance and on the basis of the Personal Data Protection Act of August 29, 1997 (Laws of 2007, No. 133, item 883). Gathered personal data are used only and exclusively for the purpose of processing orders placed and informing about promotions and in no case are and will not be shared with third parties. Each Buyer has the right to access, modify and delete his personal data from the Seller’s database at any time.
  10. Withdrawal from the contract and the return of the goods are carried out in accordance with the law in force since 25 December 2014 on the protection of certain consumer rights and liability for damage caused by dangerous products. A consumer may withdraw from a remote agreement concluded with the Seller without giving any reason within 14 (fourteen) days by making a statement in writing. The fourteen-day period within which the consumer may withdraw from the contract shall run from the date of delivery of the item. In order to meet this deadline it is sufficient to send the declaration before its expiry. The declaration of withdrawal from the agreement may be drawn up according to the specimen form in Appendix No. 2 to the Act on Consumer Rights. In the event of withdrawal, the contract shall be deemed not made, and the items provided by the contracting parties shall be returned. Withdrawal from the contract and return of goods are possible when the goods do not bear traces of use, are complete and have not been damaged in any way. Return of goods should be made to the address of the Seller – Store be-być i tworzyć, ul. Solec 30 00-403 The store guarantees the return of an amount equal to the price of the goods plus shipping costs (unless other than the cheapest proposed shipping cost of the goods), which will be transferred to the bank account specified by the Buyer. If the Buyer does not indicate how to return the price of the goods, it will be returned by postal order to the Buyer’s address. The price of the goods will be refunded within 5 working days of receipt of the parcel together with a statement of withdrawal. The cost of returning the goods is not refundable and is borne by the Customer. Products made on individual order cannot be returned.
  11. The basis and scope of the Seller’s liability towards the Customer, if the sold Product has a physical or legal defect (warranty) are defined by generally applicable laws, in particular the Civil Code. The Seller is obliged to deliver the Product without defects to the Customer. A complaint may be lodged by the Customer, for example: in person at the shop, Solec St 30 00-403 Warsaw, during business hours, in electronic form via e-mail to the address: bycitworzyc@gmail.com It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances relating to the subject of the complaint, in particular the type and date of occurrence of the defect; (2) request for the manner of bringing the Product into conformity with the Sales Agreement or a declaration on price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant – this will facilitate and accelerate the handling of the complaint by the Seller. The requirements set forth in the preceding sentence are in the form of a recommendation only and shall not affect the effectiveness of claims submitted without the recommended description of the claim. The Seller shall respond to the Customer’s complaint immediately, no later than within 14 calendar days of its submission. Lack of the Seller’s response within the aforementioned period means that the Seller considered the complaint as justified. If, in order for the Seller to respond to the Client’s complaint or exercise the Client’s rights under warranty, it is necessary to deliver the Product to the Seller, the Client will be asked by the Seller to deliver the Product at the Seller’s expense to the following address: ul. Solec 30, 00-403 Warsaw. The request for delivery of the Product does not affect the time for the Seller to respond to the Client’s complaint and does not affect the Client’s right to request the Seller to disassemble the defective Product and reassemble the Product after it has been replaced with a defect-free Product or after the defect has been removed, referred to in Article 561[1] of the Civil Code.
  12. Copyrights, including all materials and their arrangement in the Online Store are legally protected and are the intellectual property of the Seller. Reproduction for commercial purposes, distribution, modification and publication without written permission of the Seller is prohibited. Some elements of the Internet Shop are owned by third parties and protected by copyrights belonging to those entities.
  13. By placing an order, the Customer consciously agrees to the processing and use of his/her personal data for the purpose of carrying out the order. Personal data stored in the shop’s database are processed solely for the shop’s purposes and are not and will not be made available to other entities. These data are collected with due diligence and are properly protected against access by third parties, in accordance with the Personal Data Protection Act of 29 August 1997 (Dz. Laws of 2007, No. 133, item 883). The customer has the right to inspect their data, to correct them and to request the cessation of their use. The data can be viewed and changed after logging into the Store.
  14. The content of the Store does not constitute a commercial offer within the meaning of art.543 of the Civil Code.
  15. The customer is the only person authorized to make operations on his account. Store is not responsible for the actions of persons to whom the Customer has provided an Account.
  16. The Customer is obliged to immediately notify the Store of any violation of its rights, as well as any violation of the rules set out in these Regulations.
  17. A user who has completed the Registration may terminate the agreement for the provision of services by electronic means by deleting the Account by submitting a request for Account deletion. The Administrator of the Portal undertakes to liquidate the account within 5 days from the date of receiving the aforementioned request.
  18. The Customer is obliged to provide true data during the Registration process

The Store reserves the right to amend these Terms and Conditions at any time. Orders placed before the entry into force of the changes are implemented under the existing rules.

 

 

Short version – the most important information

We care about your privacy, but we also care about your time. That’s why we’ve put together a condensed version of the most important privacy principles for you.

  1. By creating a user account in the shop, placing an order, submitting a complaint, withdrawing from the contract or simply contacting us, you provide us with your personal data and we guarantee that your data will remain confidential, secure and will not be made available to any third party without your express consent.
  2. We entrust the processing of personal data only to verified and trusted providers of personal data processing services.
  3. We use Google Analytics tools that collect information about your visits to the site, such as the pages you view, the time you spend on the site, and page transitions. Google LLC cookies are used for this purpose regarding the Google Analytics service.
  4. We use marketing tools like Facebook Pixel to target ads to you. This involves the use of cookies from Facebook. Under your cookie settings, you can decide whether or not you consent to our use of Facebook Pixel in your case.
  5. We use our own cookies to ensure that the website works properly and that it is secure.

If the above information is not sufficient for you, you will find further details below.

 

Personal data

The administrator of your personal data within the meaning of the data protection regulations is Be&Create Magdalena Szczepańska ul. Jagienki 8/22 04-967 Warsaw, Tax Identification Number (NIP):9521935956.

The purposes, legal basis and duration of the processing of personal data are indicated separately in relation to each purpose of data processing (see description of individual purposes of personal data processing below).

Licence The RODO grants you the following potential rights in relation to the processing of your personal data:

  • The right of access to personal data
  • The right to rectification of personal data
  • The right to erasure of personal data
  • The right to restrict processing of personal data,
  • The right to object to the processing of personal data,
  • The right to data portability
  • The right to lodge a complaint with the supervisory authority.
  • The right to revoke your consent to the processing of personal data, if you have given such consent.

The rules related to the exercise of the indicated rights are described in detail in Articles 16 – 21 RODO. We encourage you to take a look at these recipes. For our part, we consider it necessary to clarify to you that the rights indicated above are not absolute and will not be available to you in relation to all processing activities of your personal data. For your convenience, we have made an effort to indicate your rights within the description of each personal data processing operation.

We would like to emphasize that one of the above-mentioned rights is always available to you – if you believe that we have violated data protection regulations while processing your personal data, you can lodge a complaint to the supervisory authority (President of the Office for Personal Data Protection).

You can also always ask us to provide you with information on what data we hold about you and for what purposes we process it. Just send an email to sklep@bycitworzyc.pl. However, we have made every effort to ensure that the information you are interested in is comprehensively set out in this privacy policy. You can also use the e-mail address given above if you have any questions regarding the processing of your personal data.

Security. We guarantee you the confidentiality of any personal information you provide to us. We ensure that all security and data protection measures required by data protection legislation are taken. Personal data shall be collected with due care and properly protected against access by unauthorized persons.

 

List of entrustments.

In connection with sending orders, data necessary for delivery, such as: name, surname, address, are made available to companies that provide postal and courier services (e.g. Poczta Polska)

All entities to which we entrust the processing of personal data guarantee the application of appropriate measures for the protection and security of personal data required by law.

 

Purposes and activities of the processing

User Account. When setting up a user account in the shop, you need to enter your e-mail address and define a password for the account. The provision of the data is voluntary, but it is necessary to examine a complaint. As part of editing your user profile, you can enter further details about yourself, i.e. your name, billing address and shipping address. Disclosure of other data is voluntary. You can have an account without providing these further details. In this situation, when placing an order, you will have to enter this data manually.

The data you have entered as part of your user account is processed for the sole purpose of maintaining your account and providing you with the ability to use it. Providing data in the user’s account is to make it easier for you to place orders in the store by automatically substituting data for the order form.

The legal basis for the processing of your personal data within your user account is the performance of the account agreement, which you conclude on the basis of the shop rules – Article 6(1)(b) RODO.

The data collected in the user’s account is processed within the WordPress system and stored on the server provided by Kylos Sp. z o.o.

Your data will be processed as part of your account for as long as you hold an account on the site. After deleting your account, your data will be deleted from the database, with the exception of data about orders placed.

You can access your personal data processed under your account at any time by logging into your user account. After logging into your account, you can modify your data at any time, as well as delete them, with the exception of data about orders placed. You can also decide to delete your account at any time.

In relation to the data collected in your user account, you also have the right to data portability referred to in Article 20 of the RODO.

Orders When placing an order, you must provide the data necessary to complete the order, i.e. name and surname, billing address, delivery address, e-mail address, telephone number. The provision of the data is voluntary, but it is necessary to examine a complaint.

The data provided to us in connection with your order is processed for the purpose of processing your order (Article 6(1)(b) of the RODO), issuing an invoice (Article 6(1)(c) of the RODO), including the invoice in our accounting records (Article 6(1)(c) of the RODO) and for archival and statistical purposes (Article 6(1)(f) of the RODO).

The data contained in the order placed via the shop is processed within the WordPress system and stored on the server provided by Kylos Sp. z o.o.

If you have a user account with the store and your order was placed through the store, your order will be visible within the order history of that account.

Each order is documented with a receipt or invoice.

Orders are also recorded in our internal database for archival and statistical purposes.

Order data will be processed for the time necessary for the execution of the order, and then until the expiration of the limitation period for claims under the concluded contract. In addition, we may still process your data for statistical purposes after this period has expired. Remember also that we are obliged to keep invoices with your personal data for 5 years from the end of the tax year in which the tax obligation arose.

In the case of order data, you do not have the opportunity to rectify this data after the order has been processed. You also cannot object to the processing of your data or demand that your data be deleted until the expiry of the limitation period for claims under the contract concluded. Likewise, you cannot object to the processing of data and request the erasure of data contained in invoices. After the expiry of the limitation period for claims under the concluded contract, you may object to the processing of your data by us for statistical purposes, as well as demand that your data be deleted from our database.

In relation to your order data, you also have the right to data portability referred to in Article 20 of the RODO.

Complaints and withdrawal from the contract. If you make a complaint or withdraw from the agreement, you provide us with personal data contained in the complaint or statement of withdrawal from the agreement, which includes name and surname, address of residence, telephone number, e-mail address, bank account number.

The data provided to us in connection with the submission of a complaint or withdrawal from the contract are used for the purpose of the complaint procedure or the withdrawal procedure (Article 6(1)(c) of the RODO).

The data will be processed for the time necessary to carry out the complaint procedure or the withdrawal procedure. Complaints and withdrawal declarations may also be archived for statistical purposes.

In the case of data contained in complaints and declarations of withdrawal from the contract, you do not have the opportunity to correct this data. You also cannot object to the processing of your data or demand that your data be deleted until the expiry of the limitation period for claims under the contract concluded. However, after the expiry of the limitation period for claims under the concluded contract, you may object to the processing of your data by us for statistical purposes as well as demand that your data be deleted from our database.

or via e-mail When you contact us by email, you naturally provide us with your email address as the sender of the message. In addition, you may also include other personal information in the body of your message.

Your data is processed in this case for the purpose of contacting you, and the basis for processing is Article 6(1)(a) of the RODO, i.e. your consent resulting from initiating contact with us. The legal basis for post-contact processing is the legitimate purpose of archiving correspondence for internal purposes (Article 6(1)(c) of the RODO).

The content of the correspondence may be subject to archiving and we are unable to make it clear when it will be deleted. You have the right to request the history of any correspondence you have had with us (if it has been archived), as well as to request its deletion, unless archiving it is justified by our overriding interests, such as defending against potential claims from you.

 

Cookies and other tracking technologies

Our shop, like almost all other websites, uses cookies to give you the best experience of using it.

Cookies are small text information stored on your terminal device (e.g. computer, tablet, smartphone), which can be read by our ICT system.

Cookies can be divided into own cookies and third party cookies.

You can find more details here.

Cookie Consent. During your first visit to the website, you will be shown information on the use of cookies and asked whether you agree to the use of cookies. Thanks to a special tool you have the possibility to manage cookies from the store. Furthermore, you can always change the cookie settings from your browser or delete cookies altogether. Please note, however, that disabling cookies may cause difficulties in using the shop, as well as many other websites that use cookies.

Own Cookies. We use our own cookies to ensure the proper functioning of the shop, in particular to ensure the proper functioning of the order process, the shopping cart and the user account. We also use cookies for shop security using the WordFence tool.

Third party cookies. Our store, like most modern websites, uses features provided by third parties, which involves the use of cookies from third parties. The use of such cookies is described below.

Analysis and statistics. We use cookies to track site statistics such as the number of visitors, the type of operating system and web browser used to view the site, the time spent on the site, the pages visited, etc. We use Google Analytics for this, which involves the use of cookies from Google LLC.

Marketing. We use marketing tools like Facebook Pixel to target ads to you. This involves the use of cookies from Facebook. Under your cookie settings, you can decide whether or not you consent to our use of Facebook Pixel in your case.

 

Server logs

The use of the Website implies sending queries to the server hosting the Website. Each query sent to the server is saved in its logs.

The logs include, for example, the user’s IP address, server’s date and time or data of the browser and operating system used. Logs are recorded and stored on the server.

The data saved in the server logs are not linked to any specific persons using the Website and we do not use them to identify the Website visitor.

Server logs are only auxiliary materials used to manage the Website, and their contents are not disclosed to anyone except the persons authorised to manage the server.